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In Growth
Mar 29, 2022

CRM Manager

We’re looking for a CRM Manager to join our remote team and change how people perceive dating, sexuality and relationships.

At Feeld, we are creating a world where women can explore their desires without judgment and couples can design their relationships. We are building an inclusive, human-centred product. We’re looking for a CRM Manager to join our remote team and change how people perceive dating, sexuality and relationships.

You will be responsible for building core CRM capabilities and playing a key role in getting Feeld and our member base to our next stage of growth. (We use the term “members” to refer to users of our app.) To be right for this role, you should love data, sustainable user engagement and genuine growth opportunities.

What you will do:

  • Partner with our Growth Marketing Lead and cross-functional specialists to define and deliver a word-class CRM lifecycle that enhances Feeld's global user experience. This will include all aspects of CRM practices, including lifecycle planning, product marketing, brand initiatives, A/B testing, campaign distribution and performance analysis.
  • Work cross-functionally with the brand, marketing and product teams to deliver CRM campaigns and experiments (push, in-app & email) spanning the user lifecycle, growth-centric app campaigns and transactional CRM.
  • Own lifecycle CRM, both campaign execution and reporting on experiments.
  • Develop and implement an email CRM strategy, working closely with stakeholders to introduce best practices and new ways of engaging users.
  • Improve our weekly data and reporting practices to further enhance and optimise our growth activities.

How you will grow:

  • Gain a global perspective through colleagues working in 19 different countries
  • Get used to iterating and adapting quickly in a growth-oriented environment
  • Learn how to influence without authority in a low-hierarchy organisation

About you:

  • You’ve used Braze!
  • You have at least 2 years of experience in mobile CRM, ideally with a subscription based app.
  • You’ve built and optimized multi-channel user journeys across all user lifecycle stages.
  • You have managed multiple projects at once with strong project management skills.

Bonus points:

  • You have a 'question everything' mindset.
  • You are comfortable operating in environments that are dynamic, fast-moving and sometimes ambiguous.

About us:

Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.

Our culture:

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit. Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Diversity, equity, inclusion and belonging at Feeld:

Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.

We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at [email protected]

Compensation and perks:

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing and happiness of our members and colleagues. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.

Therefore, we offer our staff:

  • Flexible working hours
  • Unlimited paid time off
  • A fully remote working situation
  • $3,500 USD annual expense budget
  • $4,000 USD equipment and home office budget
  • Learning & development budget
  • On demand therapy sessions and mental health support via Spill
  • Company retreats
  • Access to the Feeld Flat in Porto, Portugal

Feeld’s way of working is designed to proactively prevent burnout and an “always on” culture.

One of our Core Values is: Transparent. We strive for complete openness of information within the organisation and for enabling honesty on our platform. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard.

That is why we offer:

  • Open and transparent salaries that have eliminated the gender pay gap internally
  • Baseline Freedom Salary of $80,000 or £60,000 per year for all roles
  • Equity for all staff
  • The pay range for this role is $80,000 - $108,000 USD

To find out more about Feeld, download our app on iOS or Android.

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