Terms & Conditions

Last Update: May 2017

About Us

Welcome to Feeld, https://feeld.co/, whether through a mobile device, mobile application or computer (together “Feeld”).

Feeld is provided to you by Feeld Limited (“us”, “we”, or “our”).  We are registered in England and Wales under company number 08916634 and with our registered office at 7 Bourne Court, Southend Road, Woodford Green, Essex IG8 8HD.

Our VAT number is GB 213601359.

Please read these terms of use (“Terms of Use”) carefully - they set out the basis on which you are allowed to use Feeld. If you have any questions regarding these terms or the use of Feeld, please feel free to contact us by emailing or calling our customer services team, whose contact details are provided at the end of these Terms of Use.  You might want to print a copy for your own records.

The privacy of your personal data is important to us. Please see our Privacy Policy, which forms part of the Terms of Use for details of how we will process your personal data. Feeld also uses cookies and similar technologies.  Please see our Cookie Policy, for more details of how we and others use cookies and similar technologies.

Use of Feeld

Access to and use of Feeld is subject to these Terms of Use. By continuing to access and use Feeld you agree to be legally bound by these Terms of Use.  

We may update these Terms of Use from time to time for legal or regulatory reasons, or to reflect changes in our services or practices. We endeavour to notify you by email of any material change that affects you.  However, you should regularly check this page to see if any changes have been made.

If you are a fee paying subscriber, any changes will become effective from the date of your next payment following the change unless we notify you otherwise. If you are not a non-fee paying subscriber, any changes will become effective as soon as we notify you of them or otherwise make them available on Feeld.

If you continue to use Feeld following any variation of these Terms of Use, you will be deemed to have accepted such variation. If you do not agree to such variation, you should not use Feeld.

Membership & Registration

To become a member you must be aged 18 years old or over and you confirm, by clicking the message pop-up on registration, that you are aged 18 years old or over

When registering as a member of Feeld you will be asked to log in through your Facebook account, using your Facebook email address and password.  You will then be asked to accept our Terms of Use and Privacy Policy.

Your access to Feeld is permitted on the basis that:

  • Facebook has verified that you are aged 18 years old or over;
  • only you use your Facebook account; and
  • you provide correct, current and complete information about yourself when registering.

For additional security, you are given the option to lock the app with TouchID and/or a Passcode.

You will be responsible for any use of Feeld.  Please ensure any person accessing Feeld through your account is aware of these Terms of Use and that they comply with them.

You may terminate your membership with us at any time by:

  • sending an email to support@feeld.co; or
  • clicking ‘terminate’ in settings on the mobile app, and following the termination steps.

Important: if you are a fee paying subscriber, you will also need to unsubscribe from Feeld via your iTunes / AppStore account to ensure your account is fully terminated.

Following your request, we will promptly de-activate your account and your access to Feeld will cease.  We will delete all content stored in your account and your user details (except where we are required by law to retain such details or need to retain any details for legal reasons). You will lose all purchases, matches and swipes when we terminate your account.  Any details that are retained will be archived in a non-active database in accordance with our Data Retention Policy. 

Access to Feeld

Access to Feeld and any information, messages, articles, blogs, music, videos, images, photographs, and other content displayed on Feeld (“Content”) is permitted in accordance with, and subject to your compliance with, these Terms of Use and in particular our Community Rules.  You may only access Feeld for individual, personal and non-commercial use.

We may at any time restrict, suspend, or terminate your membership and/or access to Feeld with immediate effect if we believe that you may be in breach of these Terms of Use, or any of the other terms and policies referred to in these Terms of Use or otherwise misusing our services in any way by giving written notice to you using the contact details you gave to us, via Facebook or otherwise, on registration.

Our right to restrict your access or use of Feeld may include (but shall not be limited to) limiting the number of your connections and your ability to contact other members through our messaging service.

Availability of Feeld

Feeld is available on a temporary basis.  We update Feeld regularly and we may change the Content at any time.  We reserve the right to withdraw or amend Feeld without notice.  We will not be liable to you for any resulting loss or damage (to the extent we are allowed to restrict liability by law) if Feeld is unavailable at any time for any period – unless you are a fee paying subscriber in which case we may reimburse you accordingly.

You are responsible for making all arrangements necessary to access Feeld.

Please note that use of Feeld is subject to your computer and/or device complying with our minimum standard technical specifications and compatibility requirements.  You are advised to check this specification to ensure that your computer and/or portable device is compatible with Feeld and we shall not be liable for any failure arising in Feeld from such incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

Reliance on Feeld and the Content

We will endeavour to operate Feeld and publish the Content using reasonable skill and care and will use reasonable efforts to promptly remedy any fault of which we are aware. This is the full extent of the promises or warranties we give you regarding Feeld and the Content.

Feeld and all Content are provided on an 'as is' basis, and we do not make any promises or warranties regarding their quality, accuracy, security, timeliness or currency, fitness for purpose, availability, or functionality.  In particular we do not take any responsibility for any views or advice contained in the blogs made available on Feeld.

Content made available on Feeld is for general information purposes only and is not intended to meet your particular requirements. Commentary and other materials posted on Feeld (including by other users who may use Feeld) are not intended to amount to advice, recommendations or endorsements on which reliance should be placed.

We disclaim all liability and responsibility arising from your use of Feeld (including but not limited to loss of reputation, death, bodily harm, emotional distress, domestic distress, breakdown of relationship and/or any other damages resulting from communications or meetings with other members or persons you meet through Feeld) and any reliance placed by any visitor to or user of Feeld or anyone who may be informed of any of Content, to the fullest extent permitted by law.

You are solely responsible for your interactions with other members. We are not responsible for the conduct of any member. We do not check statements made by our users. We do not run criminal background checks on our members. We make no representations or warranties as to our members’ conduct or their compatibility with any current or future members.

Your Content / User Content

Feeld enables you to upload your own content on to Feeld or take part in one to one conversations and discussions (“Your Content” or “User Content”).

Because of the nature of Your Content, we cannot guarantee the accuracy or quality of any of Your Content posted on Feeld. While we endeavour to enforce the rules set out in these Terms of Use, we cannot fully monitor or moderate all of Your Content published on Feeld and some may abuse the messaging service, blogs or otherwise misbehave.  Further we are not responsible for the views and advice contained in any of Your Content.

Your Content must comply with the Community Rules as set out below.

If you believe that any User Content published on Feeld is untrue, offensive, obscene, unlawful, misleading or otherwise fails to comply with these Terms of Use, you can notify us by emailing us at support@feeld.co.  Upon receiving any complaints about User Content, we will review the User Content in question and may then decide to remove or edit it. 

You take full responsibility for any of Your Content that you or we publish, and agree to be responsible for any claim made against us by any third party in relation to Your Content.  You own the intellectual property and other rights in Your Content. However, you give Feeld a limited licence to publish Your Content so that Feeld may provide the website/app services effectively (e.g. you licence your profile photo to Feeld so Feeld can place the photo on your profile page).

Intellectual Property

Feeld and the Content are protected by certain rights. These rights include all patents, rights to inventions, copyright, database rights, performer’s property rights, moral rights, trademarks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs and all other intellectual property and proprietary rights, in each case whether registered or unregistered (“Rights”).

These Rights either belong directly to us or are licensed to us from their respective owners or licensors.

You may only view, download and store on any compatible device, print out, use, quote from and cite Feeld and the Content for your own personal, non-commercial use and on the condition that you give appropriate acknowledgment to us where appropriate.  Any acknowledgement should include a link to Feeld (https://feeld.co/). You may not use Feeld or any Content for any purpose other than those set out above.

Your use of the Content is subject to the Community Rules.

Community Rules

As a member of Feeld you acknowledge and agree to comply with the rules set out in this section. 

You agree that you will:

  • ensure that any information you post complies with all applicable laws, including, without limitation, privacy laws, obscene publications, intellectual property laws, anti-spam laws, and regulatory requirements;
  • provide accurate information to us and keep it updated;
  • use a legitimate Facebook account to sign up, including using your real name;
  • not use terms in your descriptions / profile that are offensive, obscene, pornographic, indecent, malicious, threatening, abusive, depicting harm to humans and animals, defamatory or otherwise unlawful; and
  • use the services in a professional manner.

You agree that you will not:

  • act dishonestly or unprofessionally, including posting inappropriate, inaccurate, or objectionable content;
  • add information that is not intended for, or inaccurate for, a designated field;
  • use an image that is not your likeness for your profile;
  • misrepresent your affiliations with a person or entity, past or present;
  • misrepresent your identity, including but not limited to the use of a pseudonym on your Facebook account;
  • create a Member profile for anyone other than yourself (a real person);
  • use or attempt to use another member’s account;
  • attempt to restrict another user from using or enjoying Feeld;
  • harass, abuse or harm another person;
  • send spam or other unwelcome communications to others;
  • scrape or copy profiles and information of others through any means (including crawlers, browser plugins and add-ons, and any other technology or manual work);
  • interfere with, or disrupt, Feeld or any servers or networks connected to Feeld, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature. You may not inject content or code or otherwise alter or interfere with the way any page of Feeld is rendered or displayed in a user's browser or device;
  • act in an unlawful, libellous, abusive, obscene, discriminatory or otherwise objectionable manner;
  • share or disclose information that you do not have the right to share or disclose (such as confidential information of others);
  • use any Content in any manner that may infringe any of our Rights or the Rights of a third party;
  • use the Content in any way that might be illegal or breach the Terms of Use; or
  • collect or store other users’ personal data.

Where posting Your Content, you agree that:

  • it does not promote discrimination, racism, bestiality, bigotry, hatred or physical harm of any kind against any group or individual, or animal;
  • it is your own original content and does not (and our publication and use of it will not) infringe or interfere with the Rights of any third party;
  • you will not add or link to any content that is offensive, obscene, pornographic, indecent, malicious, threatening, abusive, depicting harm to humans and animals, defamatory or otherwise unlawful;
  • you will not post, link to or otherwise publish content that exploits people in a sexual, violent or otherwise unlawful manner;
  • you will not post, link to or otherwise publish any content containing any form of advertising or promotion for goods and services or any form of unsolicited communication;
  • you will not impersonate any person or organisation or represent yourself as any other guest, host or other third party;
  • you will not post, link to or otherwise publish any content that contains software viruses, files or code designed to interrupt, destroy or limit the functionality of our sites or any computer software or equipment;
  • you will not post, link to or otherwise publish any content about illegal activities such as
  • making or buying drugs or illegal weapons;
  • you will not post, link to or otherwise publish content which contains videos, stills, photographs, audio photographs, or images of another person without their permission; and
  • you will not interfere or violate a third party’s private life, nor interfere with their private communications.

Your liability to us

You acknowledge that any use by you of Feeld or the Content in a manner not expressly permitted by these Terms of Use may mean that you are infringing our Rights and/or the Rights of our third party licensors, or put us in breach of our obligations towards others and we and our licensors reserve all rights and remedies against you in respect of any such infringement.

You shall be responsible for all costs allowable by the Courts that we may be awarded as a result of:

  • your breach of these Terms of Use; and/or
  • your unauthorised use of Feeld and/or the Content.

Linking to Feeld

You may link to Feeld, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Feeld must not be framed on any other site, nor should you establish a link to any part of Feeld other than the login page.

If you wish to make any use of the Content other than that set out above, please address your request to support@feeld.co.

We reserve the right to withdraw linking permission without notice.

Links from Feeld

Feeld and/or the Content may contain links to third party websites and services. If you decide to visit any third party site or use a third party service, you do so at your own risk. For example, if you are a fee-paying subscriber, a third party provider (e.g. PayPal) will collect and process your payment details. We are not responsible for the content, accuracy or opinions expressed on such websites or services. Links do not imply that we are, or Feeld is, affiliated to or associated with such sites or services.

Your browsing and interaction on any other website or your use of other services, including websites and services which have a link to Feeld, is subject to that operator’s own rules and policies. Please read those rules and policies before proceeding.

Governing Law

These terms are to be interpreted in accordance with and governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

If you are a consumer in the UK, you may also choose for Welsh, Northern Irish or Scottish courts to have jurisdiction.

Contact Us

If you have an enquiry or complaint about Feeld, including any of the Content, you should contact our customer services team at support@feeld.co and we will try to answer your enquiry or resolve any complaint as soon as possible.

If you have any suggestions for improvements or additions that you would like to see on Feeld, please email us on support@feeld.co.  Our postal address for correspondence is Feeld Limited, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.